Full Service Catalog Listing
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25Live
User assistance for 25Live scheduling access, requests, and functionality.
A
Access Requests and Group Management
Submit and track software access changes, roles, and group memberships (sensitive requests go to Tier-3).
Account Lifecycle Management
Create, modify, and retire user accounts in a timely manner.
Adobe Sign (CSUEB and SSU)
Request access to send, manage electronic signatures, create forms and integrations.
Annual Performance Eval Cycle Submission
Submit your annual performance evaluation: get the eval forms, deadlines, and submission guidance for the annual performance evaluation cycle.
Annual Performance Eval Reminder Page (Seasonal)
Find performance evaluation deadlines (seasonal): a self-service info page (Jul–Sep) with form download, deadline calendar, and submission instructions.
Antivirus and EDR
Provide endpoint antivirus and EDR with policy support.
API Management
Manage and provide access to API endpoints.
Application Software Installation
Deploy approved software titles to computers, either by a technician or via a self-service portal.
Artificial Intelligence Services
Advise on and support the use of AI tools in teaching, research, and administrative projects.
Assistive Technology Services (CSUEB)
Provide assistive software and loaner hardware to eligible users.
Audio / Video Equipment Reservation (CSUEB)
Request for equipment needed for specific classes, sessions, or events. Available for CSU East Bay campus only.
Audio Description for Low Vision or Blind Individuals (CSUEB)
Use this service to request digital media materials be audio described for use in your course(s) or event(s).
AV Design and Standards Consulting (CSUEB)
Consult on AV standards, room design, equipment selection, and procurement, aligned with institutional guidelines and budgets.
B
Backup and Restore Services
Back up endpoint data and perform restorations upon request.
Benefits Verification Service Request
Verify a dependent, spouse, or partner: submit the required documentation to process your verification request and dependent updates.
Box (SFBRN and SFSU employees)
Provides support for Box services, including adding or removing collaborators, requesting a new departmental Box folder, and transferring data from an employee's Box account to a departmental Box folder.
C
Cal Employee Connect Access Support
Get help accessing Cal Employee Connect: support for Cal Employee Connect (CEC) registration, password reset via the State Controller's Office (SCO), and account linkage, including SCO-side access issues.
California State University (CSU) Careers/Job Search and Apply
Search and apply for jobs: use self-service via the California State University (CSU) Careers portal to browse openings, apply, and track applications.
California State University (CSU) Learn Service Request
Use California State University (CSU) Learn: standard trainings are assigned and login is troubleshot; custom curriculum, bulk assignments, and integrations are configured.
Campus Financial System (CFS)
Support for user access and troubleshooting in the CFS.
Campus HR Business Partner (HRBP) Consultation Request
Connect with the appropriate campus HR partner to address your specific topics of interest.
Campus Network Access (Wired and Wireless)
Provide wired and wireless connectivity support for campus users and locations. Assist with eduroam setup and guest internet access.
Campus Solutions (Student PeopleSoft)
Support for user access, troubleshooting, and application requests.
Canvas (CSUEB)
Assistance with course site setup, enrollments, troubleshooting, and feature guidance.
Captioning of Course Materials (CSUEB)
We caption third-party media, send a courtesy permission request to the copyright holder, and host it under fair use for your enrolled students meanwhile -- access expires no later than 14 days after the end of term. Library titles (Kanopy, Films on Demand) are handled by the library.
Career Coaching Request
Request career coaching: provide your coaching topic and scheduling preferences; coaching engagements are scheduled and delivered.
Catastrophic Leave Donation Request
Donate or receive catastrophic leave: get the donation/recipient forms; donations are processed per Collective Bargaining Agreement (CBA) eligibility.
Certificates
Issue and renew digital certificates to secure campus websites and applications.
Child Abuse/Neglect Reporting
Report suspected child abuse or neglect: share minimum contact info for immediate routing; the mandated report is processed per legal timelines.
Classroom and Lab Software Provisioning (CSUEB)
Deployment of software to classrooms and labs.
Classroom AV Hardware Support (CSUEB)
On-site troubleshooting, maintenance, and lifecycle planning for projectors, displays, microphones, and classroom AV.
Classroom Software Support (CSUEB)
Image management, application deployment, driver updates, and semester refreshes for classroom computers and control software.
Cloud Account Provisioning
Provision cloud accounts with baseline controls and access.
Common Human Resources System (CHRS) Recruit Training
Get trained on Common Human Resources System (CHRS) Recruit: identify your training needs to receive custom training or system access.
Compliance General Service Request
Report or ask about a compliance matter: identify the topic to receive your reporting obligations; compliance matters are investigated and findings documented.
Compromised Account Recovery
Restore secure access and reduce risk after account compromise.
Computer and Equipment Loaner for Employees
This service provides temporary access to essential computing hardware and peripherals for employees. It is designed to support staff and faculty during transitions, remote work assignments, or while waiting for permanent equipment to be provisioned. Available items include laptops, docking stations, monitors, and other core accessories, subject to availability and verified business requirements.
Computer/Equipment Return
This service facilitates the return of university-issued computing hardware and peripherals. It is designed to support equipment recovery during employee separations, departmental transfers, equipment refreshes, or when assets are no longer required. Eligible items include laptops, docking stations, monitors, and other IT-issued accessories, subject to asset verification and university asset management procedures.
Conduct of Concern Report
Report a conduct concern: sensitive intake is routed directly, investigated, and coordinated with Title IX as needed.
Conference Room Setup and Event Support (CSUEB)
End-to-end setup for complex rooms and events including AV, recording or streaming, and on-site technician support.
Confidential Data Consulting
Advise on handling, storage, and sharing of confidential data.
Create a New Microsoft Team
A Microsoft Group will be created automatically to provide shared membership, files, Planner, and other Microsoft 365 collaboration features.
Create and Update Documentation
Develop and maintain clear guides and instructions for IT services and processes.
Credly (CSUEB)
CSUEB staff can request and receive support for Credly, which provides verifiable digital achievements and skill badges.
D
Data Privacy Consultation
Expert guidance on data privacy, compliance obligations, and responsible data handling.
Data Warehouse Access
Secure, role-based access to the university data warehouse for reporting and analytics.
Dental Benefits Service Request
Enroll in or ask about dental coverage: compare Delta Dental plans, get enrollment guidance, and resolve coverage or dependent eligibility disputes.
Department Training Service Request
Request training for your department: provide the topic and participants; department-specific training is designed and delivered.
Device Ordering
Request and purchase new computers, tablets, or accessories compliant with institutional standards.
Device Registration and Onboarding
Register new devices for asset tracking, including housing and specialty devices.
Device Replacement or Reimaging
Refresh aging equipment or rebuild computers with a standard image, restoring backup data and required applications.
Digital Accessibility Access Barrier
Report an accessibility issue that prevents access to or use of a website, application, document, or other digital resource.
Digital Accessibility Training and Support
Request training, guidance, or troubleshooting assistance for digital accessibility tools, including Equidox, PopeTech, and other supported accessibility software.
Digital Badging
Request issuance of a verified digital badge.
Digital Signage (CSUEB)
Consult and set up digital signage, including site surveys and infrastructure consultation.
Direct Deposit Service Request
Set up or fix your direct deposit: get the DocuSign form and confirm submission; rejected or missing deposits are investigated with the State Controller's Office (SCO) and your bank.
Domain Name Services (DNS)
Manage campus website addresses and domain names, including requests for new hostnames or changes.
Domestic Partner Registration/Benefits
Register a domestic partner or set up partner benefits: get the Domestic Partner (DP) form and registration guidance; enrollment and imputed-income tax setup are processed here.
Drupal Site Development
Build and enhance Drupal sites using approved themes, modules, and security standards.
E
E-waste and Retire Tech Equipment
Assistance with disposing of University-owned technology equipment.
Email Account Services (SFSU)
Submit a request to make changes to your SFSU email account, including converting a student account to a staff account, updating an email account name.
Email List Management
Create a new list or manage membership and settings.
Email Support
Get help with email setup, access, delivery, and settings.
Employee Accommodation Software Request
Request accommodation software access: provide your accommodation need and supervisor approval to begin the Americans with Disabilities Act/Fair Employment and Housing Act (ADA/FEHA) interactive process.
Employee Assistance Program (EAP) Inquiry
Get help with the Employee Assistance Program (EAP): find LifeMatters/EAP vendor contact, eligibility, and confidentiality basics.
Employee Relations Concern
Raise an employee relations concern: share minimal contact info for immediate routing; concerns are investigated and corrective action recommended.
Employment Verification
Request employment verification: identity is validated, standard verification letters are generated, and non-standard verification requests are processed.
Endpoint Updates and Patching
Maintain device currency with approved updates and patches.
Event Live Streaming (CSUEB and SFSU)
Plan and deliver live streaming for campus events.
Event Network Services
Deliver temporary network connectivity for events as requested.
F
Form 700/Outside Employment
File a Form 700 or report outside employment: get form links and filing deadlines; Form 700 and outside employment filings are reviewed here.
G
Google Vault Pull
Retrieve email or chat records in response to legal or compliance requests.
Grant Website Content Editor Role (SSU and SFSU)
Grant access to edit Drupal websites for SSU and SFSU only.
Grievance Filing
File a grievance: grievances are routed directly per Collective Bargaining Agreement (CBA) timelines and advanced through the steps.
H
Hardware Inventory Tracking
Track and manage inventory of campus IT devices and equipment.
Health Benefits Service Request
Ask questions about your health plan or report a life change: mid-year Qualifying Life Event (QLE) changes, dependent eligibility, and coordination of benefits are handled here.
HR Clearance Service Request
Get help with HR clearance and separation: departure details are validated and final pay, system separation, and retirement processing are coordinated.
HR Webpage Update Request
Update and maintain HR webpages, forms, and content through the web content team.
HRIS Data Request
Request HR data or a workforce report: specify what you need to receive custom data pulls, workforce reports, and position control.
Human Resources Management System (HRMS) Absence/Reported Time Form
Correct an absence or reported time: submit the form; completeness is validated and Human Resources Management System (HRMS) absence and reported time corrections are processed.
Human Resources Management System (HRMS) Access Request Form
Request system access: authorization and access type are validated, and Human Resources Management System (HRMS) access and accrual corrections are provisioned.
Human Resources Management System (HRMS) Update/Support Request
Fix a system error or complex data issue: describe the issue; Human Resources Management System (HRMS) configuration and complex data corrections are resolved here.
Hybrid Conferencing Support (CSUEB)
Support for and setup of hybrid conferencing scenarios.
I
Identity Name Changes
Process changes to usernames and display names in campus systems when needed.
Institutional Data Request (CSUEB)
Access standardized institutional datasets for research, analysis, and operations. Available for CSU East Bay campus only.
Instructional Design and Course Development (CSUEB)
Collaborative design of assessments, content, and accessibility for high-quality courses.
Internal IT Purchasing Request (SSU)
Internal Transfer Information
Explore an internal transfer: use self-service info on the transfer process and eligibility; your HR Business Partner (HRBP) advises on eligibility and Collective Bargaining Agreement (CBA) provisions.
IT Custom Portal (Gateway)
Maintain the online portal for IT service requests and resources.
IT Design Consultation
Consult with IT experts on technology design solutions.
IT Security Consulting
This service provides expert guidance to help teams design, implement, and maintain secure systems and processes. This service supports business units, project teams, and IT staff in identifying security risks, meeting compliance requirements, and aligning solutions with organizational security standards.
IT Security Incident Support
Report a security incident or concern and receive support from the IT Security team for investigation, response, and resolution.
J
Job Posting (PageUp) Request
Post a job opening: authorization is validated and position details collected; the Position Description (PD), classification, and posting strategy are reviewed in PageUp.
Jury Duty Service Request
Report jury duty: provide your dates; notification is processed, leave coding confirmed, and complex jury duty pay handled under Memorandum of Understanding (MOU) provisions.
K
Kiosk Support
Support interactive kiosks for information, check-in, and services on campus.
L
Labspace Class Setup
Configuration of virtual lab environments, images, and access for scheduled courses.
Learning Tool Integration (LTI) Support (CSUEB)
Evaluation, approval, and integration of third-party tools with the LMS via LTI.
Lecture Capture (CSUEB)
Scheduling, recording, and publishing of class sessions with LMS integration.
Login Issues
Resolve login and credential issues.
M
Mailing List Request
Provides mailing list request support for campus communications and email distribution needs.
Malware Removal
Assist students with the removal of viruses or malware from their personal computers.
Manager Absence Approval Support
Get help approving absences as a manager: step through Manager Self Service (MSS) approval, with MSS or security access issues resolved here.
Media Hosting and Streaming (CSUEB)
Host and stream on-demand digital content for courses and departments.
Medical Benefits Enrollment
Enroll in medical coverage or fix a missed deadline: learn your enrollment window and request new-hire enrollment exceptions and missed-deadline waivers.
Microsoft 365 Collaboration Support
Request support for Microsoft Teams, Planner, SharePoint, OneDrive, and Microsoft 365 apps. Not for creating new Teams or workspaces.
Mobile Application Development
Design and build mobile apps to support campus needs on iOS and Android devices.
Multi-Factor Authentication Support
Enroll, maintain, and troubleshoot MFA for users and devices.
N
Network Access Control
Provide support and onboarding for Network Access Control.
Network Coverage Changes
Evaluate and fulfill requests to extend wireless coverage.
Network Port Activation
Activate network jacks.
Network Security Changes
Request firewall and web filtering changes.
O
OnBase
Help with logging in, navigation issues, or document access in OnBase.
OnBase Accounts (SFSU)
Account provisioning for SFSU: create new accounts, add additional access security roles, remove accounts.
Open Enrollment Information Page (Seasonal)
Review open enrollment (seasonal): a self-service landing page (Sep–Oct) with plan rates, comparison tools, deadlines, and webinars.
P
Password Assistance
Reset usernames and passwords, recover lost credentials.
Pay-Date/Holiday Calendar Lookup
Look up pay dates or the holiday calendar: use self-service via the Payroll Calendars page.
Payroll General Service Request
Ask any payroll question: get answers to FAQ-level questions or resolve pay discrepancies, Memorandum of Understanding (MOU) interpretation, and multi-period corrections.
Performance Management Service Request
Get help with performance management: standard cycle info is provided and managers are coached on performance management and Performance Improvement Plan (PIP) support.
Personnel Transaction Request (PTR)
Submit a personnel transaction: authorization and Personnel Transaction Request (PTR) type are validated and your request is processed.
PO Change Order Request
Request support for changes or updates related to an existing purchase order, including other related purchasing service needs for your department or unit.
Position Description/Reclassification Review Form
Request a position description review or reclassification: authorization and form completeness are validated, a desk audit is conducted, and a reclassification or salary adjustment is recommended.
Poster Printing (CSUEB)
Larger format printing, including posters and signs. For CSU East Bay campus only.
Printer Management
Deployment, configuration, and support of on-campus printers.
Privileged Access Requests
Request elevated privileges with approval and audit.
Project Management Office (PMO) Support
For all inquiries, guidance, and requests related to PMO services, including project resources, active initiatives, and submitting new project requests.
Q
Qualtrics (SFSU)
SFSU Qualtrics account support: login, survey management, change survey owner and basic tasks.
R
Reasonable Accommodation Request
Request a reasonable accommodation: share the general nature of your request to begin the Americans with Disabilities Act/Fair Employment and Housing Act (ADA/FEHA) interactive process, coordinated with Workers' Compensation (WC) if injury-related.
Remote Access (VPN)
Request and support secure VPN access for remote connectivity for end users.
Report an On-Campus Inaccessibility (CSUEB)
Report any concerns preventing you from accessing programs and/or spaces on campus.
Report Development
One-time or scheduled reports built from approved institutional data sources.
Retirement Service Request
Plan for retirement: confirm California Public Employees' Retirement System (CalPERS) membership and request service credit, pension estimates, and CalPERS calculations.
S
Salary Step Placement/California State University Employees Union (CSUEU) Step Inquiry
Check your salary step placement or raise a step question: get step structure information; step placement and California State University Employees Union (CSUEU) mapping disputes are resolved here.
Salesforce
End-user support for Salesforce features, permissions, and incidents.
Secure Share Drive (Add or Revoke User)
Add or remove a user's access to a folder on the secure share drive.
Security Awareness Training
Deliver security training and awareness for faculty and staff through CSULearn.
Security Reporting
This service allows users to report security concerns, including vulnerabilities and suspected or confirmed security incidents. This may include software flaws, misconfigurations, exposed credentials, phishing emails, unauthorized access attempts, malware infections, unusual system activity, data exposure risks, or policy violations that could impact the confidentiality, integrity, or availability of systems and data.
Server Provisioning
Build standard servers using approved images and configurations.
SFBRN Ticketing System Enhancement Requests
Request an enhancement, new feature, or bug fix for SFBRN ticketing system
SFSU Faculty Website (SFSU)
Create faculty webpage using Drupal for SFSU faculty only.
SharePoint
Request access to a SharePoint site or get help with permissions.
Sick/Vacation Service Request
Ask about sick or vacation leave: share your leave details for accrual answers; Leave of Absence (LOA) — Family and Medical Leave Act/California Family Rights Act/Pregnancy Disability Leave (FMLA/CFRA/PDL) — and accrual disputes are adjudicated here.
Single Sign On (SSO) Authentication Setup
Provides support for Single Sign-On (SSO) authentication setup for access to campus systems and services.
Software Integrations
Connect separate campus systems to share data and streamline workflows.
Software Management
Access, licensing, and deployment for campus-supported software.
Software Purchasing/Licensing Support
Request support for software purchasing, licensing, renewals, and other related software service needs for your department or unit.
StarRez (SFSU)
Guidance and issue resolution for StarRez housing management functions, Portal X, and reporting (SFSU only).
T
Tableau
Tableau access, dashboard development assistance, and data visualization support.
Telecom Services
Telecom and voice services for: landlines, fax, alarm lines, mobile telephone, VoIP systems, voicemail messaging, and call center operations.
Timesheet Service Request
Fix a timesheet issue: simple corrections, retroactive and exception time, and Fair Labor Standards Act (FLSA)-impacted entries are processed here.
Title IX/Discrimination Complaint Intake
Report discrimination or file a Title IX complaint: share minimum contact info for immediate routing; the Title IX/Executive Order (EO) 1095/1096 intake and investigation are run here.
Tuition/Fee Waiver Request
Apply for a tuition or fee waiver: confirm your eligibility and get the forms; eligibility is determined under Collective Bargaining Agreement (CBA) provisions.
U
Update Home/Mailing Address
Update your home or mailing address: use self-service via MyHR Personal Information Summary.
Update Phone/Emergency Contact
Update your phone number or emergency contact: use self-service via MyHR Personal Information.
Update Tax Withholding (W-4/DE-4)
Update your tax withholding: use self-service via Cal Employee Connect (the State Controller's Office portal) to update federal/state withholding directly.
V
View Benefits Summary/Current Elections
Review your current benefits: use self-service via MyHR Benefits to view your elections, dependents, and beneficiaries.
View Leave/Absence Balances
Check your leave or absence balances: use self-service via MyHR Absence Balances, updated monthly per the State Controller's Office (SCO).
View Paycheck/Pay Stub History
View your paycheck or pay stub history: use self-service via Cal Employee Connect or MyHR.
Virtual Desktop Access
Provide access to campus virtual desktop environments.
Virtual Desktop Access (CSUEB)
Request access to Virtual Desktop Access for CSUEB faculty, staff and students.
W
W-2/1095 Tax Form Availability (Seasonal)
Find your W-2 or 1095 tax forms (seasonal): a self-service info page (Jan–Mar) covering the State Controller's Office (SCO) mailing timeline, paperless opt-in, and 1095-B vs 1095-C FAQ.
W-2/1095 Tax Form Request
Request a W-2 or 1095 tax form: paperless W-2 is available via Cal Employee Connect (CEC); the State Controller's Office (SCO) timeline is explained and W-2/1095 corrections and reissues are processed.
Web Applications and Forms
Design, update, and support web applications and forms with approved frameworks and integrations.
Web Hosting and Publishing
Provide managed hosting, publishing workflows, and platform maintenance for institutional websites.
Wi-Fi and Wireless
Assist with eduroam setup and guest internet access.
Workers' Compensation Claim
File a workers' compensation claim: provide basic intake details for direct routing; injury claims are processed per regulatory timelines.
Workstation Preparation for New Hires
Set up complete workspaces for new hires, including devices, monitors, accessories, and network connections.
Workstation Support (hardware/software/reimage/repair)
Support for hardware and software for workstation, including diagnose and fix broken screens, keyboards, or other issues.