Full Service Catalog Listing
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25Live
User assistance for 25Live scheduling access, requests, and functionality.
A
Access Requests and Group Management
Submit and track software access changes, roles, and group memberships (sensitive requests go to Tier-3).
Accessible Materials and Media Services
Convert documents, caption media, and provide audio description on request.
Account Lifecycle Management
Create, modify, and retire user accounts in a timely manner.
Adobe Sign
Request access to send and manage electronic signatures.
Antivirus and EDR
Provide endpoint antivirus and EDR with policy support.
API Management
Manage and provide access to API endpoints.
Application Software Installation
Deploy approved software titles to computers, either by a technician or via a self-service portal.
Artificial Intelligence Services
Advise on and support the use of AI tools in teaching, research, and administrative projects.
Assistive Technology Services
Provide assistive software and loaner hardware to eligible users.
AV Design and Standards Consulting
Consult on AV standards, room design, equipment selection, and procurement, aligned with institutional guidelines and budgets.
B
Backup and Restore Services
Back up endpoint data and perform restorations upon request.
Box
Request a Box account or update access and permissions.
C
Campus Financial System (CFS)
Support for user access and troubleshooting in the CFS.
Campus Network Access (Wired and Wireless)
Provide wired and wireless connectivity support for campus users and locations. Assist with eduroam setup and guest internet access.
Campus Solutions (Student PeopleSoft)
Support for user access, troubleshooting, and application requests.
Canvas
Assistance with course site setup, enrollments, troubleshooting, and feature guidance.
Captioning and Transcription
Accurate captions and transcripts that meet accessibility and compliance standards.
Cell Phone Requests
Provide and manage university-provided cell phones or mobile devices.
Certificates
Issue and renew digital certificates to secure campus websites and applications.
Classroom and Lab Software Provisioning
Deployment of software to classrooms and labs.
Classroom AV Hardware Support
On-site troubleshooting, maintenance, and lifecycle planning for projectors, displays, microphones, and classroom AV.
Classroom Software Support
Image management, application deployment, driver updates, and semester refreshes for classroom computers and control software.
Cloud Account Provisioning
Provision cloud accounts with baseline controls and access.
Compromised Account Recovery
Restore secure access and reduce risk after account compromise.
Conference Room Setup and Event Support
End-to-end setup for complex rooms and events including AV, recording or streaming, and on-site technician support.
Confidential Data Consulting
Advise on handling, storage, and sharing of confidential data.
Create and Update Documentation
Develop and maintain clear guides and instructions for IT services and processes.
D
Data Privacy Consultation
Expert guidance on data privacy, compliance obligations, and responsible data handling.
Data Warehouse Access
Secure, role-based access to the university data warehouse for reporting and analytics.
Device Ordering
Request and purchase new computers, tablets, or accessories compliant with institutional standards.
Device Registration and Onboarding
Register new devices for asset tracking, including housing and specialty devices.
Device Replacement or Reimaging
Refresh aging equipment or rebuild computers with a standard image, restoring backup data and required applications.
Digital Accessibility Consulting and Testing
Review sites and services for accessibility compliance and best practices.
Digital Badging
Request issuance of a verified digital badge.
Digital Signage
Consult and set up digital signage, including site surveys and infrastructure consultation.
Domain Name Services (DNS)
Manage campus website addresses and domain names, including requests for new hostnames or changes.
Drupal Site Development
Build and enhance Drupal sites using approved themes, modules, and security standards.
E
Email List Management
Create a new list or manage membership and settings.
Email Support
Get help with email setup, access, delivery, and settings.
Endpoint Updates and Patching
Maintain device currency with approved updates and patches.
Event Live Streaming (SFSU & CSUEB)
Plan and deliver live streaming for campus events.
Event Network Services
Deliver temporary network connectivity for events as requested.
G
Google Vault Pull
Retrieve email or chat records in response to legal or compliance requests.
H
Hardware Inventory Tracking
Track and manage inventory of campus IT devices and equipment.
Hybrid Conferencing Support
Support for and setup of hybrid conferencing scenarios.
I
Identity Name Changes
Process changes to usernames and display names in campus systems when needed.
Institutional Data Request
Access standardized institutional datasets for research, analysis, and operations.
Instructional Design and Course Development
Collaborative design of assessments, content, and accessibility for high-quality courses.
IT Custom Portal (Gateway)
Maintain the online portal for IT service requests and resources.
IT Design Consultation
Consult with IT experts on technology design solutions.
IT Security Consulting
This service provides expert guidance to help teams design, implement, and maintain secure systems and processes. This service supports business units, project teams, and IT staff in identifying security risks, meeting compliance requirements, and aligning solutions with organizational security standards.
K
Kiosk Support
Support interactive kiosks for information, check-in, and services on campus.
L
Labspace Class Setup
Configuration of virtual lab environments, images, and access for scheduled courses.
Learning Tool Integration (LTI) Support
Evaluation, approval, and integration of third-party tools with the LMS via LTI.
Lecture Capture
Scheduling, recording, and publishing of class sessions with LMS integration.
Login Issues
Resolve login and credential issues.
M
Malware Removal
Assist students with the removal of viruses or malware from their personal computers.
Media Hosting and Streaming
Host and stream on-demand digital content for courses and departments.
Microsoft Teams
Request a new team, manage membership and settings, or get support.
Mobile Application Development
Design and build mobile apps to support campus needs on iOS and Android devices.
Multi-Factor Authentication Support
Enroll, maintain, and troubleshoot MFA for users and devices.
N
Network Access Control
Provide support and onboarding for Network Access Control.
Network Coverage Changes
Evaluate and fulfill requests to extend wireless coverage.
Network Port Activation
Activate network jacks.
Network Security Changes
Request firewall and web filtering changes.
O
OnBase
Help with logging in, navigation issues, or document access in OnBase.
Online and Hybrid Programs
Program planning, faculty enablement, and quality assurance for online and hybrid offerings.
P
Password Assistance
Reset usernames and passwords, recover lost credentials.
PO Change Order Request
Request support for changes or updates related to an existing purchase order, including other related purchasing service needs for your department or unit.
Printer Management
Deployment, configuration, and support of on-campus printers.
Privileged Access Requests
Request elevated privileges with approval and audit.
Project Management Office (PMO) Support
For all inquiries, guidance, and requests related to PMO services, including project resources, active initiatives, and submitting new project requests.
Q
Qualtrics
Help with logging in, managing surveys, and basic Qualtrics tasks.
R
Remote Access (VPN)
Request and support secure VPN access for remote connectivity for end users.
Report Development
One-time or scheduled reports built from approved institutional data sources.
S
Salesforce
End-user support for Salesforce features, permissions, and incidents.
Security Awareness Training
Deliver security training and awareness for faculty and staff through CSULearn.
Security Reporting
This service allows users to report security concerns, including vulnerabilities and suspected or confirmed security incidents. This may include software flaws, misconfigurations, exposed credentials, phishing emails, unauthorized access attempts, malware infections, unusual system activity, data exposure risks, or policy violations that could impact the confidentiality, integrity, or availability of systems and data.
Server Provisioning
Build standard servers using approved images and configurations.
SFBRN Ticketing System Enhancement Requests
Request an enhancement, new feature, or bug fix for SFBRN ticketing system
SharePoint
Request access to a SharePoint site or get help with permissions.
Software Integrations
Connect separate campus systems to share data and streamline workflows.
Software Management
Access, licensing, and deployment for campus-supported software.
Software Purchasing / Licensing Support
Request support for software purchasing, licensing, renewals, and other related software service needs for your department or unit.
StarRez
Guidance and issue resolution for StarRez housing management functions.
T
Tableau
Tableau access, dashboard development assistance, and data visualization support.
Telephony Moves, Adds, and Changes
Provision new phones and lines, and process moves or changes.
V
Virtual Desktop Access
Provide access to campus virtual desktop environments.
W
Web Applications and Forms
Design, update, and support web applications and forms with approved frameworks and integrations.
Web Hosting and Publishing
Provide managed hosting, publishing workflows, and platform maintenance for institutional websites.
Wi-Fi and Wireless
Assist with eduroam setup and guest internet access.
Workstation Preparation for New Hires
Set up complete workspaces for new hires, including devices, monitors, accessories, and network connections.
Workstation Support (hardware/software/reimage/repair)
Support for hardware and software for workstation, including diagnose and fix broken screens, keyboards, or other issues.