Student Service Catalog

This service provides expert guidance to help teams design, implement, and maintain secure systems and processes. This service supports business units, project teams, and IT staff in identifying security risks, meeting compliance requirements, and aligning solutions with organizational security standards.

Report a security incident or concern and receive support from the IT Security team for investigation, response, and resolution.

Post a job opening: authorization is validated and position details collected; the Position Description (PD), classification, and posting strategy are reviewed in PageUp.

Resolve login and credential issues.

Assist students with the removal of viruses or malware from their personal computers.

Request support for Microsoft Teams, Planner, SharePoint, OneDrive, and Microsoft 365 apps. Not for creating new Teams or workspaces.

Enroll, maintain, and troubleshoot MFA for users and devices.

Provide support and onboarding for Network Access Control.

Evaluate and fulfill requests to extend wireless coverage.

Reset usernames and passwords, recover lost credentials.